Every failure is affecting a bussiness this makes everbody to be focused on solving the problem and have minimum bussiness interuption instead of looking back to find the root cause and use it to prevent a recurance.
Mahendra Shah
2005-01-11 21:36:48 CET 3313
The Largest Obstacle to Learning from Failure:
I believe it is the Lack of Focus on solving the Failures due to
Economical factors, Knowledge base, and Resource [ Time and Money ] constraints.
Let us say that above factors are not the limitations.
Then use the following for developing the optimized solution for preventing the FAILURES OF PRODUCT / SERVICE.
[1] Identify Short Term impact.
i.e. in terms of short term functional performance equated to $$$ loss of product service,
[2] Identify Long Term: impact of loss of function due to failure. To Business, To Revenue, Market share etc.
[3] Based on above develop the multiple solutions approach that also be set up as
Best Practice process for future.
To understand fully the mechanics, causes, and processes contributing to failure
One needs to use a systematic logical inquiry process approach to analyze
Elements of failures.
[1]What is the failure? I.e qualitative as well as quantitative values affecting the functionality.
[2]How / Why / Where / When did it happen?[ identifications of controllable as well as uncontrollable environmental factors ]
[3]Was this considered in design of service / product function?
If not NOW is the time to visit the product /service to plan / design / implement solution.
I have used the following Six Sigma modified DMAIC ESTBA approach for
Learning from and solving the failures.
DMAIC Define Measure Analyze Improve Control
· Identify [ Define ] mode, method, nature of failure fully
· Measure the role/importance of mode, method, nature of process contributing to current failure.
· Analyze and determine the solution alternatives for each of above and its value to overall performance.
· Implement the solutions that Improve performance by eliminating factors causing failures.
· Control future process performance
G Taylor
2004-11-22 22:55:31 CET 2473
Organizations tend to manage by exception and therefor focus more on the negative rather than the positive. Just like nightly news, routine good can be too common to be an exception! Since negative gets more attention, people become averse to being associated with "failure". Imagine the number of people who would want to be identified with a Root Cause SUCCESS Analysis, RCSA! Isn't a good RCFA actually an RSCA?
